Maximizing customer satisfaction is a strategic imperitive. With Microsoft Dynamics 365, real-world organizations are reaching their service improvement goals by using AI and automation to transform customer experiences. The National Housing Company (NHC) is the perfect example. Get the story on how Microsoft Dynamics 365 enabled the state-owned Saudi real estate development company to improve customer satisfaction by 95% and enhance its capacity to scale.
What is the main goal of NHC's digital transformation?
The main goal of NHC's digital transformation is to improve efficiency and visibility in internal processes to enhance customer experience. By automating the entire customer journey from registration to project handover using Microsoft Dynamics 365, NHC aims to provide a more streamlined service.
How has customer satisfaction changed since implementing Dynamics 365?
Since implementing Microsoft Dynamics 365, NHC has seen a 95 percent increase in customer satisfaction. The automated processes allow for better communication and service delivery, ensuring customers are informed at every step of their journey.
What features does NHC offer to enhance customer experience?
NHC offers several features to enhance customer experience, including the ability to book appointments, enter construction sites using QR codes, and receive SMS notifications throughout the process. Additionally, customers can access loyalty services for discounts on utility bills and utilize online lending options with financial institutions.